“Building better mousetraps to improve our clients’ experience working with us is what makes my job rewarding—and fun!”
Gretchen joined Canby in 2018 as operations manager, with a mandate to keep the firm’s client service gears turning smoothly by identifying and fixing inefficiencies and pain points. She enjoys her role as a behind-the-scenes process specialist on a mission to provide each client with the best possible service and experience.
Gretchen’s BA in dance performance from Roger Williams University and her experience performing with modern dance companies in New England and New York City uniquely prepared her for the 15 years she has worked in operations, client services, and administration in the financial services industry, where being able to pivot gracefully and nimbly in response to ever-changing business challenges is a key qualification.
She lives in Medfield, Massachusetts, with her husband, Marc, and their two young children, Margaret and Thomas. When she’s not at the office she enjoys reading, knitting, sewing, vegetable gardening, hiking, camping, metalworking and building Lego projects with her kids.
She and Marc are very involved in community outreach through their church. Last year they had the unforgettable experience of walking the Camino de Santiago pilgrimage route, an 800-kilometer journey across northern Spain to the shrine of the apostle Saint James the Great in the cathedral of Santiago de Compostela in Galicia.